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Customer Service is Crucial

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Customer service is crucial in the vending industry. 

First things first, top customer service is the foundation of any good biz. It’s what sets us apart from the competition and keeps our vending clients coming back for more. When our customers are happy, we’re happy, and that’s just how we roll.

Our goal isn’t only to keep our clients happy. To Imperial it is about going above and beyond to make sure they’re satisfied. That means being there for them when they need us, answering their questions, addressing their concerns, and being a friendly face to talk to. We build relationships with our clients, that’s what sets us apart. We are the best vending company near you if you’re in the Midwest.

What really sets Imperial apart is our willingness to go the extra mile. We love to provide solutions to our Springfield Missouri vending and market customers. We understand that everyone’s needs and expectations are different, and we’re here to make sure that we meet those needs. Whether that’s providing customized vending solutions or going out of our way to make sure our vending machines are always fully stocked and in good working order, we’re here to make sure our clients are taken care of fast!

We also believe in the power of communication with our clients. In the vending world, things can go wrong, and it’s important to keep our clients in the loop. Machines are exactly that, machines. They break at times.  We make sure our clients are always informed about the status of their vending machines, and we’re always available to answer any questions they may have. Good communication is key for building trust and maintaining a good relationship with our clients.

One thing we focus on is the little things. We know that it’s the little things that make a big difference with customers. This is why we go out of our way to make sure our clients are always taken care of. From providing popular new snacks and drinks to making sure our vending machines are always clean and well maintained, we’re here to make sure our clients have the best possible experience. If our clients are not happy then neither are we!

We simply believe customer service is key in the vending industry. We believe in building relationships and going the extra mile to make sure our clients are satisfied and happy. Good communication, customized solutions, and taking care of the little things, is what sets us apart. So don’t be afraid to give us a call, we’re here to make sure your vending experience is the best it can be!

Wanting to improve your breakroom with micro-markets, vending or office coffee service. We also serve Tulsa, OKC, Springdale, Ft Smith, Russellville, East Arkansas, Amarillo, Springfield, Joplin, Davenport, and the Quad Cities area? We are ready to provide you with WORLD CLASS SERVICE!

Call Today! 1-877-437-1373

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About Us

The Imperial Company story began in 1979 as a one-man office coffee service company serving the Tulsa OK area with annual sales of $30,000. Our founder, Paul Tims soon recognized the opportunity to expand the coffee service into vending services. As a result of much hard work from many great employees, and many blessings, today Imperial employs over 850 people serving Oklahoma, Arkansas, Texas, Kansas, Missouri, Iowa and Illinois with millions in annual sales.

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Please note that the information on this blog is for informational and entertainment purposes only and is not intended as medical advice. We are not medical experts and any information should not be used for self-diagnosis or treatment. Always consult a qualified healthcare professional with any questions or concerns.