What Our Clients Say
Whether it's catering, vending, or coffee service - or all of the above - we won't be satisfied until we've met or exceeded your expectations.
I have visited Imperial’s headquarters in Tulsa and they are one of the most progressive vending companies in the nation. They have been very quick and efficient in implementing the Cantaloupe system in their different markets, probably the best I have seen with the 50,000 machines we have on our system today.
Your team is always willing to accommodate any request and the service is outstanding. I want to thank you for your partnership this year and look forward to many more years of the same.
I just wanted to send you an email telling you about one of your wonderful employees. Julie Clanton. She has helped me so much with the startup of Company Kitchen at our facilities. She always replies in a fast, timely manner and is so nice and helpful every time I call. She also has the most positive, customer friendly, willing to help attitude. I appreciate greatly everything she does to help me when someone here loses their card. I believe She is a great asset to your company. I just wanted everyone there to know how great a help she has been to me. Thanks so much.
Kudos to Imperial Vending. We had a problem with the snack machine yesterday, it was not taking bills. I called them and in less than an hour two men were here and the machine was fixed.
Wes came by and did some preventative maintenance to our vending machines. I wanted to thank you for this practice. I don’t know anything about vending machines but do think it may help in the long run, kind of like changing the oil in your car. Thanks again.
I wanted to send you a message to tell you what a delight Jerry is to work with. He has been providing service to our company for years and we look forward to his visits. He is a rare find and we wanted to let you know how grateful we are that he's our rep. He is just a joy to work with. He's always very pleasant when he comes in and we appreciate him. He takes great care of our coffee needs and represents your company very well!
I just want to give kudos to the staff in our cafeteria. I certainly thought the former chef was doing a good job BUT...the current staff is doing AWESOME! They have switched up the menu and brought in some new and creative options. I was 13-14 people deep one day this week for the pasta bar. Everyone in the building seems to be embracing the change! In the 5 years I have worked in this building I have never seen that much enthusiasm. They all deserve a big pat on the back! 🙂
We want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have called your service department several times recently, and the gentlemen you sent, Rusty and Ken, were professional and pleasant, and fixed our issues quickly. We also very much appreciate Carlos, and want to compliment him for his attentiveness and great service. Please pass on our kudos to them! We look forward to doing business with you for years to come.
I just wanted to send a quick note to thank you for the use of your cooker and EVERYTHING else! We had a great turnout and everybody seemed to really enjoy the day. It is great to have such a good relationship with your vendors. I truly believe the relationship you have with your vendors goes above and beyond just the cost of product/material and Imperial always goes above and beyond to help us whenever we need it. Thanks again!
We are extremely happy with Ken and Josh. We wanted to extend our appreciation for your kindness and the fabulous job Ken and Josh did working on the refrigerator.
I wanted to drop you a quick note about LaRon, the driver that supports our market. I continue to receive feedback from my front line associates about how friendly he is and well liked. He has already become part of our family. Earlier this week one of our clients was walking in our building when she fell in the parking lot. She said she jumped up and looked around (trying not to be too embarrassed) and LaRon was the only one to have seen her fall. He stopped what he was doing to help her in and then helped her clean up (she had cut her hand and elbow) without saying a word to anyone, my client really appreciated his discretion. I think the market has been a big success (the food has been well received) but I also believe people like LaRon have pushed the experience from good to great.
I just wanted to take a minute to extend my gratitude to you and your team for helping cater at our Bama Frozen Dough facility. We appreciate your team taking time out of their holiday schedule to help prepare a meal for our team members working on Thanksgiving. There were several compliments from our team members on the food. We’ll definitely keep your group in mind for future business.
I am writing this letter to tell you how pleased I am with the service that Imperial Vending has provided to me. I was with a different company for several years and continually had problems with their service. They did not replenish the product in our snack machine on a consistent manner along with our drink machines. Many times we would be out of a product for weeks at a time and by the time they came to refill the machines, products inside the machine would be out of date. After I contacted Imperial, they were prompt in delivering my machines and have kept them stocked consistently. I would recommend Imperial to anyone needing vending service.
I am writing this letter to express that I am happy with the service given by Imperial Company. I am extremely satisfied with the customer service. Keep up the good work.